Guidelines

How do you respond to people asking for free products?

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How do you respond to people asking for free products?

What to Say to Customers Who Ask for Something for Free

  1. It’s never about you.
  2. It’s about value not cost. Second, always focus on the value being created by whatever is being asked for instead of the cost to produce it.
  3. Don’t embarrass the client.
  4. Focus on the relationship.
  5. Value your people.

How do you answer a customer question?

Strategies for Answering Your Customers’ Toughest Questions

  1. Clarify the question first. Customers ask two basic types of questions.
  2. Show your domain expertise.
  3. Make sure everyone understands.
  4. Provide an expert point of view.
  5. Redirect inane and unfair questions.
  6. Respond with metaphors.
  7. Demeanor speaks volumes.

How do you respond to a customer you don’t know the answer to?

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What To Do When You Don’t Know The Answer To a Customers Question

  • Be Honest. This does not mean you tell the customer “I don’t know”.
  • Don’t Make Stuff Up. NEVER!
  • Search For Answers.
  • Give the Customer An Estimated Wait Time.
  • Inform the Customer.
  • Close Gracefully.

How do you ask for something complimentary?

It’s free/complimentary. Great, by all means! / Awesome, yes please! Excellent, simple answer.

What is a good answer to what is good customer service?

“Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. For example, I recently flew home to be with my father during a serious surgery and had to rent a car.

Should you charge friends for services?

If they take your work seriously, all the better. Give them the family discount. If they’re purchasing several services, charge them for just one. If they don’t take your work seriously (Hint: “Don’t worry, it’s simple!”) decline to help unless it’s truly very simple.

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How do you say I don’t know a customer?

5 Things Employees Should Say Instead of “I Don’t Know”

  1. “I am not sure, but please let me get that information for you.”
  2. “That’s a good question.
  3. “I know an expert who can help with this.”
  4. “I don’t have that information, but my best guess is…”
  5. “Here’s what I know about that.”

How do you say no nicely to a customer?

7 Tips on How to Say No to Customers

  1. Ask for clarification.
  2. Explain what’s going to happen next.
  3. Be honest.
  4. Reframe the “no” using positive language.
  5. Make the customer feel heard.
  6. Offer alternatives.
  7. Explain the reasoning behind the current design.