Why is customer service so bad in India?

Taking too long to resolve problems (21 per cent) and unknowledgeable staff that cannot help (20 per cent) were two main reasons cited for poor consumer service experience. Also, nearly half of the Indian respondents said that customer service is more important than price for buying a product.

Why some companies provide poor customer service?

Very often, poor customer care is caused by a lack of effort from customer service agents. This can be a result of a lack of employee engagement and motivation. Disengaged frontline employees are less enthusiastic and less likely to create emotional connections with customers.

What are the negatives of customer service?

Drawbacks of providing good customer service

• higher staff wages from hiring employees who are experts in customer service.
• paying for staff training.
• the extra services offered, such as refreshments.
• higher wage costs from the extra time staff take to provide post-sales service.

Why are so many customer service agents Indian?

India is the second largest English speaking country in the world. Hence those Customer Service Professionals sitting offshore in India are better equipped at addressing the American Customer’s problems as both could communicate using a common language.

What is Customer Care India?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Many companies also provide self-service support, so customers can find their own answers at any time day or night.

How does poor customer service affect the Organisation?

Poor customer service typically results in fewer customers, which translates into lower sales and profits for your business. This can initiate a vicious cycle in which a company tries to save money on staffing or customer service training, which makes service levels spiral downward even further.

What are some of the problems caused by poor customer relations?

5 Consequences of Offering a Bad Customer Service Experience

• Loss of loyalty. Give customers a great experience, and they’ll keep coming back for more.
• Loss of revenue.
• Loss of brand prestige.
• Loss of marketing effectiveness.
• Loss of employee confidence (and, potentially, actual employees).

Why unhappy customer is not good for business?

Poor customer service is bad for your bottom line. The shrinking customer base results in fewer sales, which leads to direct loss of revenue. If no effort is made to improve service to get those lost customers back, the result will be a downward spiral that could eventually lead to you losing your business.

Why customer service is important for any company?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

Why is it important to have an excellent customer service for your customers?

Happy customers build a better reputation. Positive reputation leads to higher growth. It attracts customers, investors, partnerships, and employees. When seeking to improve reputation, start with excellent customer service. After a positive customer experience, 69\% would recommend the company to others.